Your privacy matters to us. This policy explains exactly what personal data dhaka1 collects, how it is used, who it may be shared with, and what rights you hold over your information.
dhaka1 collects only the personal data necessary to operate your account securely — including registration details, payment information, device data, and betting activity. We do not collect data we do not need.
Your data is used to manage your account, process payments, verify your identity, personalise your experience, and comply with anti-fraud and responsible gaming obligations. We do not sell your data to third parties.
All data transmitted between your device and dhaka1 is protected by 256-bit SSL encryption. Account data is stored on secure, access-controlled servers. We regularly audit our security infrastructure to maintain platform integrity.
dhaka1 may share data with verified payment processors (bKash, Nagad, Rocket), KYC verification providers, game suppliers, and fraud prevention services — only to the extent required to operate the platform and process your transactions.
You have the right to access, correct, or request deletion of your personal data at any time. You may also object to certain types of processing or request a copy of the data dhaka1 holds about you by contacting support.
dhaka1 uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. You can manage your cookie settings through your browser at any time without affecting account access.
This Privacy Policy ("Policy") applies to all personal data collected and processed by dhaka1 in connection with the operation of the online sports betting and casino entertainment platform accessible at dhaka1.club ("the Platform"). The Policy sets out the categories of personal data we collect, the purposes for which that data is used, the circumstances under which it may be disclosed to third parties, the period for which it is retained, and the rights that you hold in relation to your personal data.
dhaka1 is committed to handling all personal data with care, transparency, and respect for the privacy of every individual who interacts with the platform. This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and dhaka1, and our Responsible Gaming policy, which describes the data-related aspects of our duty of care toward players.
By creating an account on dhaka1, making a deposit, or otherwise using the platform, you acknowledge that you have read, understood, and consented to the data practices described in this Policy. If you do not agree with any part of this Policy, you must not use the platform.
For the purposes of this Privacy Policy, dhaka1 — operating the platform at dhaka1.club — acts as the data controller in respect of all personal data collected through the platform. As data controller, dhaka1 determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.
All enquiries, requests, or complaints relating to the processing of your personal data should be directed to the dhaka1 data team via email at [email protected]. We aim to acknowledge all data-related correspondence within 48 hours and to provide a substantive response within 30 days of receipt.
dhaka1 collects personal data across several categories, depending on the nature of your interaction with the platform. The categories of personal data we may collect are as follows:
dhaka1 collects personal data through the following channels:
dhaka1 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| Identity verification (KYC) | Legal obligation; legitimate interests (fraud prevention) |
| Fraud detection and prevention | Legitimate interests; legal obligation |
| Responsible gaming monitoring | Legal obligation; legitimate interests (player protection) |
| Customer support communications | Performance of a contract; legitimate interests |
| Personalisation of platform experience | Legitimate interests; consent (where required) |
| Promotional communications | Consent |
| Platform analytics and improvement | Legitimate interests |
| Legal compliance and record-keeping | Legal obligation |
Where dhaka1 relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. To withdraw consent, please contact us at [email protected].
dhaka1 uses the personal data we collect for the following specific purposes:
To create and maintain your player account, authenticate your identity when you log in, apply your preferences, process your deposits and withdrawal requests, and calculate and credit any winnings or bonuses to your account balance.
To verify that you meet the eligibility requirements to use the dhaka1 platform — including age verification to confirm you are 18 years of age or older — and to satisfy our KYC obligations. These obligations exist to protect the platform and all players from fraud, money laundering, and the exploitation of the platform by ineligible individuals.
To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorised account access. This includes monitoring betting patterns for indicators of match-fixing or arbitrage abuse, and flagging unusual transaction activity for manual review.
To monitor player behaviour for indicators of problem gambling — such as rapidly escalating deposit amounts, extended unbroken gaming sessions, or patterns consistent with chasing losses — and to administer responsible gaming tools including deposit limits, cool-off periods, and self-exclusion. dhaka1 takes its responsible gaming obligations seriously, and the use of player data for this purpose is a core element of our duty of care.
To respond to your enquiries, resolve account disputes, process complaints, and maintain records of communications as required for audit and quality assurance purposes.
To analyse aggregated usage data to understand how players interact with the platform, identify areas for improvement, test new features, and optimise the overall user experience. This analysis is conducted on anonymised or aggregated data wherever possible.
Where you have given your explicit consent to receive promotional communications, dhaka1 may send you information about new games, sports betting promotions, seasonal offers, and platform updates via email or SMS. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in any marketing email we send you. Withdrawal of marketing consent does not affect your ability to use the platform or your account status.
dhaka1 does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. We may, however, share your data with the following categories of third party where doing so is necessary for the operation of the platform or required by law:
dhaka1 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC verification documents | Duration of account plus 5 years after closure |
| Transaction and financial records | Duration of account plus 7 years after closure |
| Betting and gaming activity logs | Duration of account plus 5 years after closure |
| Customer support correspondence | 3 years from the date of the most recent interaction |
| Technical and device logs | 12 months from collection |
| Marketing consent records | Until consent is withdrawn, plus 3 years |
Upon expiry of the applicable retention period, dhaka1 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, the resulting anonymised dataset no longer constitutes personal data and is not subject to this Policy.
In certain circumstances — for example, where data is relevant to an ongoing legal dispute, regulatory investigation, or fraud inquiry — dhaka1 may retain data beyond the standard retention period until the matter is fully resolved.
dhaka1 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Notwithstanding these measures, no data transmission over the internet or method of electronic storage is completely secure. While dhaka1 takes all reasonable steps to protect your personal data, we cannot guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, dhaka1 will notify affected players without undue delay.
dhaka1 uses cookies and similar tracking technologies — including pixel tags, web beacons, and local storage objects — to deliver and improve the platform experience. The following categories of cookies are used:
These cookies are essential for the platform to function. They maintain your login session, remember your preferences (such as language settings), and protect the platform against cross-site request forgery. These cookies cannot be disabled without materially affecting your ability to use the platform.
These cookies collect anonymised data about how players use the platform — including which pages are visited most frequently and how long players spend in each section — to help dhaka1 improve performance and identify bugs. No personally identifiable information is collected by these cookies.
These cookies remember choices you make to improve your personalised experience, such as your preferred deposit method or the last game category you visited. Disabling functional cookies may affect the convenience of your experience but will not prevent you from using core platform features.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform. Instructions for managing cookies vary by browser; please consult your browser's help documentation for guidance specific to your setup.
Subject to applicable law, you hold the following rights in relation to the personal data that dhaka1 holds about you:
To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Data Rights Request". We may need to verify your identity before processing your request. We will acknowledge all requests within 48 hours and aim to provide a full response within 30 days.
If you are a parent or guardian and believe that a person under the age of 18 has registered on the dhaka1 platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. dhaka1 employs age verification procedures at registration and may conduct additional age-verification checks at any point during a player's use of the platform.
In order to provide the dhaka1 platform to players in Bangladesh, it may be necessary to transfer your personal data to servers or service providers located outside of Bangladesh. This includes transfers to game suppliers, KYC verification providers, and cloud infrastructure partners who may process data in data centres located in other countries.
Where such transfers occur, dhaka1 takes all reasonable steps to ensure that your data receives a level of protection equivalent to that described in this Privacy Policy. This includes entering into contractual agreements with receiving parties that impose appropriate data protection obligations. By using the dhaka1 platform, you consent to such international transfers of your personal data where they are necessary for the delivery of the services described in these terms.
dhaka1 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this Policy, we will publish an updated version on this page with a revised effective date and, where the changes are significant, provide a notice on the platform homepage or send a notification to your registered email address.
Your continued use of the dhaka1 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must stop using the platform and may request account closure and withdrawal of any available balance by contacting our support team.
We encourage you to review this Privacy Policy periodically to stay informed about how dhaka1 is protecting your personal data. The date at the top of this page indicates when the Policy was last reviewed and updated.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way dhaka1 handles your personal data, we welcome you to get in touch with our dedicated support and data team. All privacy-related enquiries are treated as confidential and are handled by team members with specific training in data protection obligations.
For general account support, responsible gaming assistance, or payment queries, the same email address applies. We aim to acknowledge all correspondence within 48 hours and to provide a substantive response within 30 days. Where a request is complex or requires coordination with third-party data processors, we will notify you of any necessary extension to the response timeframe.
Your data is protected and your privacy is respected. Now enjoy the full dhaka1 experience — cricket betting, live casino, slots, and more — all in BDT. Players must be 18 years or older.